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CV summary​​​

Strong background in administration, governance, compliance, risk management, project coordination, customer service, and facilities management.

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Administration & Business Support
 

  • Document Preparation & Reporting: Prepared Audit & Risk Committee reports and monthly updates, supporting senior leadership in risk management and compliance decisions.
     

  • Meeting Coordination & Logistics: Coordinated workshops, leadership sessions, and reform program meetings across Australia, ensuring smooth execution and efficient notetaking.
     

  • Senior Staff Support: Supported senior staff with briefing materials, scheduling, and managing administrative tasks for operational efficiency.
     

Governance & Compliance
 

  • Public Governance & Compliance: Advised on PGPA Act 2013 compliance, ensuring alignment with Commonwealth legislation across operational functions.
     

  • Privacy & Regulatory Communication: Acted as Privacy Officer, reviewed Privacy Impact Assessments (PIAs), Privacy Threshold Assessments (PTAs), and provided advice on the Privacy Act 1988.
     

  • Regulatory Communication: Communicated regulatory requirements to stakeholders, ensuring compliance with Commonwealth legislation and internal policies.
     

Risk Management
 

  • Risk Reporting & Benchmarking: Developed risk reports and contributed to risk benchmarking programs for Audit & Risk Committees, providing actionable insights for risk mitigation.
     

  • ICT Procurement & Compliance: Led ICT procurement in line with Commonwealth Procurement Rules (CPRs), ensuring compliance and managing associated risks.
     

Business Continuity & SOPs
 

  • SOP Development & Compliance: Developed and maintained SOPs for Client Service functions, ensuring adherence to governance frameworks like the PGPA Act and other regulatory standards.
     

  • Crisis Management & Reporting: Assisted with emergency procedures and business continuity plans, ensuring staff were trained on risk management and incident response protocols.
     

Client Service
 

  • Customer & Stakeholder Engagement: Managed customer inquiries, provided prompt responses, and enhanced stakeholder relationships to foster engagement and improve service delivery.
     

  • Customer Service Leadership: Mentored staff on best practices for customer service and internal communication processes to improve overall service quality.
     

Project Management & Coordination
 

  • Project Administration & Reporting: Managed the administration and reporting of grant applications and funding programs, ensuring compliance and timely processing.
     

  • Performance & Milestone Reporting: Produced monthly reports and tracked KPIs using Microsoft Excel to measure project progress, budgets, and funding.
     

Security & Facilities Management
 

  • Security & Risk Reporting: Conducted security risk assessments, identified hazards, and reported incidents to maintain facility security and ensure staff safety.
     

  • Safety Inspections & Procedures: Developed safety checklists and training materials for security personnel to ensure adherence to safety protocols.
     

Event Management
 

  • Event Coordination & Logistics: Volunteered at the 2024 Australian Human Resources Institute (AHRI) Conference and the Australian Information Security Association (AISA) Conference, assisting with event ushering, attendee engagement, and logistical support.
     

  • Workshop & Meeting Logistics: Coordinated logistics for leadership dialogue sessions, risk management workshops, and internal events.
     

Key Systems & Tools
 

  • Microsoft Office Suite: Used Excel for data analysis and reporting, PowerPoint for training presentations, and Word/Outlook for administrative tasks and communication.
     

  • Microsoft Dynamics 365 & Salesforce: Managed customer relationships, tracked service requests, and created knowledge articles using Dynamics CRM and Salesforce.
     

  • Honeywell EBI (Enterprise Buildings Integrator): Managed facility operations by monitoring building systems (HVAC, lighting, security) through Honeywell EBI, reporting faults in real-time.
     

  • TechnologyOne Financial Management System: Generated funding reports and KPIs for grant programs, ensuring accurate financial tracking and compliance with internal policies.
     

  • Google Analytics & Geospatial Software: Completed Google Analytics training through Google Grow, providing insights into web traffic analysis and user behaviour. Used Google Maps for data validation in CRM.
     

  • Intranet Site Design & Multimedia Content: Designed and updated intranet sites, created instructional videos (security mobile patrols, building familiarisation) to improve user engagement and internal training.

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